Your Adobe App Is Not Genuine: 4 Ways to Remove This Pop Up

Getting an Your Adobe app is not genuine and will be disabled soon message even if you paid for an Adobe subscription? We’ll help you find out what happened and show you how to sort it out:

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How do I get rid of Adobe app not genuine message?

NOTE

This error affects both Windows and Mac, but these steps are for Windows. If you’re using macOS, check out our guide for fixing Adobe not genuine issues on Mac.

1. Disable the Adobe Genuine Software Integrity service

1.1 Remove the Adobe Genuine Software Integrity Service via Task Manager

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Find the Adobe Genuine Integrity service in the Processes tab, right-click it, and choose Open file location. It should open a folder named AdobeGCIClient.
   
   
3. Go back to Task Manager, click on the Adobe Genuine Integrity process, and then hit End Task.
   
4. Delete the AdobeGCIClient folder opened in Step 2.
5. Restart your computer and check if the problem is gone.

If the issue still exists after the folder was re-created, try to rename it to something similar instead of deleting it.

Alternatively, you can do the same thing but in a more advanced way that guarantees the complete removal of the Adobe Genuine Software:

1.2 Delete the Adobe Genuine Software Integrity Service via CMD

1. Type cmd in the Windows search box, right-click the result, and select Run as administrator.
   
2. Then, in cmd, type the following command and press Enter: sc delete AGSService
   
3. After doing that, close Command Prompt.

2. Block Adobe app through the Windows Firewall

1. Close the Adobe app and End any Adobe-related processes from Task Manager.
2. Open Windows Security.
3. Navigate to Firewall & Network Protection.
4. Open Advanced Settings.
5. Select Inbound Rules.
6. Click on New Rule.
7. Choose Program and click Next.
8. Enter the path of your Adobe product and click Next.
9. Block the connection and click Next.
10. Apply to Domain, Private, and Public profiles and click Next.
11. Name the rule and click Finish.
12. Select Outbound Rules.
13. Create a New Outbound Rule.
14. Repeat the same steps as for the inbound rule and click Finish.

3. Remove the Adobe Updater Startup Utility

1. Type cmd in the Windows search box, right-click the result, and select Run as administrator.

   

2. Type the following command and press Enter: sc delete AAMUpdater
   
   
3. To remove the task, type Task Scheduler in the Windows search box and select Task Scheduler.
   
4. Now find and delete the AdobeAAMUpdater task.
   

4. Get genuine Adobe products

For those of you who don’t have an official Adobe product or product suite, we recommend downloading the latest version from the official product’s webpage and installing it before starting to make any changes to your PC.

Here’s the list of Adobe products and the links to their official pages:

If you followed the steps correctly, the Adobe software you are using is not genuine pop-up message on Windows 10 should now be gone, and you should be able to continue your work without any interruptions.

For any other questions or another fix to the Adobe unlicensed software pop-up, reach for the comments section below, and we’ll be sure to take a look.