Global Protect VPN Not Connecting/Service Not Running: Windows & Mac Fix

Many reported that Global Protect VPN is not connecting. Network problems, such as blocked ports can cause this issue. In addition, faulty drivers or network misconfiguration can cause the issue.

We’ll show you how to fix this issue both on PC and macOS, so let’s get to it:

How do I fix GlobalProtect not connecting on Windows

1. Restart GlobalProtect Service

1. Hit the Windows button, type Task Manager in the search bar, and click Open.
2. Select the Services tab, locate PanGPS, right-click on it and click Restart.
3. Try reconnecting.

2. Uninstall and reinstall GlobalProtect

1. Press the Windows + X keys simultaneously, type Control Panel in the search bar and click Open.
2. Navigate to Programs and Features and select Uninstall a Program.
3. Locate GlobalProtect and click Uninstall.
4. Navigate to your browser and download GlobalProtect to set up again.

Even seconds of downtime for a VPN can risk the integrity of your organization’s data. A company must safeguard its data in every way.

3. Try another VPN

If all else fails, consider switching to a better VPN. Globalprotect can be a solid choice, but many users report issues with it, especially the free version (never recommended).

A good alternative that’s less buggy and very secure is NordLayer.

It’s offering similar enterprise-grade security and robust encryption. It supports multi-factor authentication, ensuring secure remote access to corporate resources. 

With high-speed connections, dedicated IP addresses, and automatic Wi-Fi security, it’s safer and faster alternative to Globalprotect.

NordLayer

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4. Reset your network

1. Press the Windows key + I to open Settings.
2. Navigate to Network and Internet.
3. Select Advanced Network Settings.
4. Select Network Reset.
5. Click Reset now.

5. Update network drivers

1. Type Device Manager in the Start bar and select Open.
2. Locate Network Adapters and expand the list (click on the “>” arrow).
3. Find the Globalprotect Network Adapter in the list, right-click on it, and select Update.
4. Wait for the process to complete and restart your PC.

Can’t find the Globalprotect network adapter or are you having a hard time updating it? You can also try using a third-party driver updater like PC HelpSoft Driver Updater (free trial).

When it comes to VPN network adapters, Device Manager may not always be able to identify the latest options. PC Helpsoft Driver Updater helps if you want automatic updates that install as soon as a new driver is released.

How do I fix GlobalProtect not connecting on Mac

Review security permissions

1. On your Mac, click the Apple icon and select System Preferences.
2. Click on Security & Privacy.
3. Select the General tab and click Allow on System software from Palo Alto Networks was blocked from loading.
4. Also, hit the lock icon to prevent further changes.

How long does GlobalProtect take to connect? 

Although many factors can affect the time it takes to connect to your GlobalProtect VPN, the general time is up to 15 seconds for the login screen to appear and 30-45 seconds for the actual connection.

You can expect a connection time of less than 10 seconds if the network is fast enough. If you are using a VPN with a slow connection, it may take up to 30 seconds or more.

If you were having connection issues with GlobalProtect, we hope you have tried one or more of our recommended solutions and resolved your problem. 

Summary

This isn’t the only issue you can encounter, and many reported that GlobalProtect not prompting for credentials, but there are ways to fix that issue.

While you are still here, you can also check out our excellent list of VPNs for small businesses that equally do a good job as GlobalProtect.

Let us know what VPN you use if you are a large-scale or small-scale business and some of the reasons why you use it in the comment section below.