Branch Website Policies
As IAATI is a not-for-profit organisation or membership and seminar registration fees are kept as low as possible to encourage as many members as possible to participate in our events. Because our fees are as low as possible we are not able to offer group discounts. However, the Branch is required to guarantee the venue a minimum number of delegates prior to the seminar, therefore discounted early bird registration rates will generally be offered to members who register early.
When registering for IAATI training seminars the registration fee includes only the cost of training, and catering as specified on the registration form. While IAATI does endeavour to secure discounted accommodation rates with the host venue, delegates are responsible for their own travel and accommodation arrangements.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable.
If you are making a credit card payment from a country outside Australia, for security reasons you must first advise your banking institution of the impending charge and authorise them to allow the charge from Australia to go through. Allow up to 48 hours (this is due to the time difference between our countries).
Customer Service Policy
The IAATI Australasian Branch is committed to providing exceptional customer service and quality products. We endeavour to make sure that all services listed on our website are described accurately. We aim to respond to all faxes and emails within 48 hours of receipt. In the event that any training seminar is fully booked then you will be notified with 48 hours and any payment processed fully refunded within 48 hours. In such cases members will be asked if they wish to be included a cancellation list.
Membership and renewal fees: The Australasian Branch will not process your membership payment until after your application for membership has been approved. Once your application has been approved and payment processed no refunds will be provided. There will be no refunds provided once renewal fees have been processed.
Seminar registrations: Cancellations must be notified in writing to the seminar committee using the email address listed on the registration form. Cancellations received more than 14 days prior to the seminar will receive a full refund less a $70 administration fee. No refunds will be given for cancellations advised 14 days or less prior to the event, however a substitute delegate is welcome at no extra charge. Please advise the seminar committee of the details of the substitute in writing prior to the commencement of the seminar.
When purchasing from IAATI Australasian Branch your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact firstname.lastname@example.org